ParentPay

In order to provide a faster and more efficient service to our parents we would like to remove all cash from school. Using the ParentPay system you can pay for all school services quickly and safely via a debit or credit card. You are also able to receive notifications from the school via email. You can use ParentPay on any PC, laptop, tablet or mobile phone.

In order to sign up for ParentPay you will need an activation letter from the school and an email address. If you do not have an email address you can get one for free from Google.

On the activation letter you will see: USERNAME: your username PASSWORD: your password.
If you have have not received this letter please contact us for another copy, the best way to do this is by email to: parentpay@frederickbird.coventry.sch.uk

To activate your account:

  1. Navigate to www.parentpay.com
  2. Select Login at the top right corner of the screen
  3. Enter the username and password provided in your account activation letter and select Activate
  4. Enter your contact details as requested on the screen.
  5. That’s it you’re done!

If you do not have Internet access at home; via a PC or mobile device then you will still be able to access the Parent Pay system using the new kiosk that we will be providing in the school entrance from January 2018. Please note there may be a queue to use this service at peak times.

If you do not have a debit or credit card you can still pay for school services at local shops with the PayPoint barcode that is included on the activation letter. You will need a new barcode for each type of payment (lunch, trips, etc) you make to the school but can still check your account online.

If you require an additional login for other family members to log in and make payments please email: parentpay@frederickbird.coventry.sch.uk.

The following guides are provided by Parent Pay for common queries.
If you have any other questions or problems please email parentpay@frederickbird.coventry.sch.uk for advice or ask at the school office.

Support Documents:

Payer guidance – How to pay for items? 

Payer guidance – How to top up your account and then pay for items

Payer guidance – How to view payment history

Payer guidance – How to add a child to your account or merge two accounts together

Payer guidance – How to view and update your childs details

Payer guidance – How to update your username or password

Payer guidance – How to update your profile settings

Payer guidance – How to make a meal or event booking

Payer guidance – How to set up email and text alerts

Payer guidance – How to make a withdrawal from your account

Payer guidance – How to credit a child’s meal booking balance 

Payer guidance – How to handle manual bookings and manage debt